What Are Your Rules & Regulations Regarding Service?

About Our Rates

As stewards of the electric power, water, wastewater and stormwater resources belonging to the city of Peru, Peru Utilities’ mission includes providing utility services in a dependable, competitively priced and environmentally responsible manner. A not for profit entity, Peru Utilities voluntarily maintains rates according to the guidelines established by the Indiana Utility Regulatory Commission. Profits sustained by revenues earned are returned to the rate payers in terms of lower rates. Peru Utilities received approval of current rates by the Peru Utility Service Board in conjunction with the Peru City Council after careful consideration of the cost to provide services. The rate structure is considered public information and can be reviewed on this website.

Hold Harmless

Peru Utilities makes no guarantee of continuous service. Each customer agrees not to hold Peru Utilities liable for the interruption of its service which may cause inconvenience or damage to the customer. In consideration of the acceptance of the customer application for utility services, the customer and all those persons using the utilities at the location stated in the application thereby release and discharge Peru Utilities of all claims of damages, demands or actions whatsoever in any manner arising or growing out of the use of said utilities.

Application Process

We require proof of identification to obtain or transfer service. A driver’s license is preferred. All unmarried adults listed on the rent receipt or lease agreement must sign the contract for service. Any other balances owed Peru Utilities by the applicant(s) must be paid at the time of service. Also required: - Renters rent receipt or lease agreement. - Property owners legal description of the property (within 14 days of signing a contract for service). - Individuals buying property on contract copy of the contract. - Mobile home park occupants lot rent receipt.

Deposits

City Ordinance Number 23 requires that we collect deposits from residential as well as commercial customers. Residential deposits are as follows:

  • Electric $200 (Total Electric—$300)
  • Peru Water $40
  • Grissom Water $35
  • Peru & Grissom Wastewater $30
  • Commercial deposit requirements are generally based on twice the average monthly balance.

We hold your deposit for 1 year. The retained deposit will be applied to the final bill or may be transferred to a new account number under the same name (by your request).

Returned Checks

A $35 fee is charged for each returned check or rejected draft. We reserve the right to refuse payment by check from customers with two returned checks within a 12-month period. Customers on electronic draft are removed from the electronic draft program after one returned draft.

Payment for Service

Your payment is due within 20 days of receipt of the bill. Payments made after the due date are subject to late fees. The current late penalties are: 3% for electric, 10% for wastewater and 3% for water.

A Disconnect Notice for non-payment appears on the monthly bill. Once services are scheduled for disconnection, you must pay: the past due amount, the current amount due (even if the bill has not been sent) and a $25 or $50 service fee. The payment must be made in cash or by credit card; personal checks are not accepted. We may also require a deposit before your service is restored.

In case of default on payment, we will place a lien against the property. The amount of the lien will be the storm water and wastewater fees plus the lien fee.

Payment Arrangements

We will work with customers who require special arrangements for additional time to pay due to extreme hardship or unusual circumstances. However, keep in mind that arrangements are a privilege. Arrangements must be made prior to the disconnection date. If you fail to fulfill the arranged payment schedule, future requests for special arrangements may be denied. Termination of service may occur if you do not completely fulfill your obligations.

Closing Account

You must notify Peru Utilities of the date you intend to vacate the premises. If you fail to notify us, the service will remain in the name of the customer who signed for service until notification of non-residency is received.

Landlord Requirements

Property owners are not permitted to retain utility service in their name to assist tenants in avoiding paying debts to Peru Utilities. Such action may result in legal action against the landlord. Landlords are required to sign for the return of service to their name upon a tenant moving out or to sign an “owner’s letter” for the right to conduct business via phone. The owner is responsible for the wastewater and storm water portions of the tenant’s bill should the tenant fail to pay, as mandated by Public Law 354-1987.

Access to Service

It is each customer’s responsibility to keep all trees, bushes or shrubs trimmed away from meters and lines so that they are at least two feet from the wires and meters to allow for meter reading. If our personnel are unable to read your meter, you will be notified with a service tag on your door. If we are unable to read your meter for three consecutive months due to growth, enclosure, pets, etc., services are subject to disconnection without notice until access for reading is obtained.

Meter Tampering

The customer is prohibited from tampering with a meter in any way. Should tampering occur, the account holder is subject to disconnection and prosecution in the amount of the cost of parts, labor, equipment and overhead plus an estimate of lost service revenue.

Right to Disconnect

We reserve the right to disconnect all services if the customer fails to abide by our contract.