If I Cannot Pay My Bill by The Due Date, Can I Make Arrangements to Pay It?

Prior to the date of disconnect, a customer who is unable to pay a bill by the due date can make arrangements to pay a past due bill through a “Promise To Pay Agreement.” These agreements can be structured to meet the needs of individual customers. However, customers who have failed to abide by previous agreements are not allowed to enter into new agreements until their credit history indicates that they have not been delinquent for 12 consecutive months.